Excellent! Both John and Vicki are easy to follow with great communication skills.

Richard Mirek 10/25/2005 (Madison, WI)

John did a great job & was a pleasure to be around. He has a comfortable learning pace.

Joseph Springer 11/11/2005 (Orlando, FL)

Vicki and John were very knowledgeable, interesting and well prepared.

Kevin Braly 12/15/2005 (North Texas)

Vicki and John have a good style and let students set the pace. They have a wealth of knowledge & are very prepared and helpful.

Hunter Crickenberger 11/04/2005 (Richmond, VA)

I was very impressed with both of the instructors. They were very knowledgeable and entertaining!

Tim Troutt 10/21/2005 (Sand Key Resort, FL)

I am so grateful to the both of you. Had I not taken your seminar and implemented your pricing structure we would still be struggling.

Cheryl Knauer
Knauer Plumbing, Heating and Cooling (Milwaukee, WI)

The Financial Management course translated accounting"lingo" into easily understandable terms.

Roy Boudreaux
A-abc Appliance (Dallas, TX)

Because of the Financial Management course, I am going to departmentalize my overhead and restructure my bidding procedures. The instructor was highly knowledgeable in financial management and had an H.V.A.C. background.

Roger Bellinger
Absolute Comfort Systems, Inc. (Grand Prairie, TX)

The thing I liked most about the Financial Management class was the organization and the ability to use the information outside the classroom. I'm new to the industry, but I feel more at ease in scrutinizing the business. This course used a fairly simple approach to difficult questions. It was the best presentation of any of these type of courses.

Thomas Freund (San Antonio, TX)

From a business standpoint, I always felt like I was in a ball park pitching at midnight with the lights out. I could hear the ball hit the catcher's mitt, but I never knew if it was over the plate. Now armed with the financial information I got from Vicki & John's Financial Management class (the lights came on), I know where the target is and I throw a lot more strikes.

Alex Pollock
Pollocks Heating & Air Conditioning (Milton, FL)

The customer service class was very informative. It is all information that we know, but it is very easy to drift away from these practices. I found the discussion on maintenance agreements the most valuable. Vicki peels backs the blinders and lets you see the little things you do wrong or right everyday.

Jeff Price
Mountain Air Comfort Systems (Castle Rock, CO)

The customer service class was excellent, thorough, and very motivational. The sections on phone procedures, service call procedures, positive attitude, focusing on the customer will be most valuable. The instructors used examples to relate to everyday life. The class demonstrated how to get inside the customer's head and walk the value line.

Mary Engel
Sundance Emergency Services (Bothwell, WA)

The customer service class for distributor personnel was great in helping me remember why our customers are very important. The most valuable sections were on creating a relationship with our customers. We deal with them everyday and it helps to understand what they expect from us to help our company grow.

John Mitchell
Gemaire Distributing - Inside Sales (Boca Raton, FL)

Excellent! Great information. Good follow up. I recommend my distributor keep doing these wonderful seminars. I have attended about 5-6 seminars they have put on. If I attended 7-8 more times, I think I could better educate the employees I work with.

Vicki and John are both very professional and love what they do and it shows.

Dave Feller 10/25/2005 (Crown Plaza)

The Distributor Sales Boot Camp opened my eyes to a lot of things I need to be doing such as planning my sales calls, having a purpose and better utilizing my time. This class will make me more productive for myself and my company. The instructor was very knowledgable about the HVAC industry, confident and supportive.

Rick Hudson
CAC Distributors (Winston-Salem, NC)

I think I will be better able to help my contractors get started doing extended warranties & maintenance agreements.

Thomas Pawson 10/25/2005 (Madison, WI)

Vicki & John were very helpful. I enjoyed the entire course. I’m fairly new to the industry so I learned a great deal. I’m going to become more consultative to my customers and invest more time into high potential customers.

Travis Garren 12/16/2005 (North Texas)

Included great information for the development of new dealers. The thing I liked most was the friendly relationship that Vicki & John developed with the participants. The instructors have a very good knowledge of HVAC.

Robert Fierro 12/16/2005 (North Texas)

Very helpful & informative material was presented in a clear & sufficient fashion. Dealer acquisition was the most valuable to me because this is our main focus in 2006. I will be more aggressive in my approach toward dealer acquisition by using the comparative analysis.

Kevin Braly 12/16/2005 (North Texas)

The Retail Sales Call seminar taught me how to close the sale. I have been afraid to ask for the order. But now I know how to ask for the sale and how to overcome objectives.

Michael LeQuyea
Bryan & Sons Heating (Wickliffe, OH)

The Retail Sales Call seminar contains great information. The sections on Good, Better, Best Selling and ways to sell my company to the customer through a web site, referrals and creating a company profile were the most valuable.

Jerry Vandenbush
Brewer Heating (Ripon, WI)

It was all worth the time. You need every step to really succeed.

Chuck Johnson 11/04/2005 (Richmond, VA)

The seminar was very informative, motivating, & resourceful. Most valuable to me were the many sales tools that were presented and discussed.

Hunter Crickenberger 11/04/2005 (Richmond, VA)

I thought the course content & materials was extremely beneficial & look forward to using in the future.

Tiffany Jerichon 10/21/2005 (Sand Key Resort, FL)

Everything was awesome. It was all very educational; I will be able to use all that I have learned in the future.

Shelby Frazier 10/21/2005 (Sand Key Resort, FL)

Extremely beneficial to me, my company and employees by being a better manager.

Rich Heuman 04/12/2006
Heuman Heating & A/C

Thank you for the informative presentation yesterday! Just wanted to let you know that we are currently using the gross profit margin, but are going to look at it from the labor aspect. We are a 6 million dollar new construction company trying to stay competitive in a union market. Any advantage is always a good thing. Our income statements are right on what you were instructing. Please keep up the good work and safe travels!

Frank Corona
Wilson Heating (Frankfort, IL)

That was a awesome class great job.I was going broke now maybe the biz could stay alive. Thank you very much. Hey I was hoping you would e-mail the pricing template and what else you think could help. Thank You again.

Tim Brennan
H.V.A.C. Service

Our company and management have worked with VLE for over 2 years. With VLE consulting, you get the full package. Vicki and John’s breadth and depth of knowledge of the HVAC contracting business is all encompassing. Whether your company needs development in customer service, sales, financial guidelines, organization structure, business plans, marketing or business valuation, Vicki and John have the knowledge to provide sound advice and guidance.

With VLE, the customer needs and positive outcomes always come first. Vicki and John always do the "right thing" even if it doesn’t lead to more business for their company. VLE is always there. They quickly respond to phone calls and on-site meetings when required.

VLE offers the full spectrum of guidance for your business operations plus excellent customer service. Besides that, Vicki and John are great to work with. They like what they do and you will enjoy working with them.

Marty Marten, CFO
Thermalflo (Tigard, OR)

We have found Vicki and John La Plant’s program to be invaluable to our company. Not only have they been very professional and knowledgeable, but also warm and friendly. They present their comments and suggestions with sincere concern and thoughtfulness. We can trust them to follow through with their commitments and they exhibit great integrity in their work with all of us.

Our company has experienced immediate positive grown both in net income and efficiency under their guidance. Their combined experience and education is vast and insightful. We highly recommend them to anyone sincerely wishing to improve their business.

Kathie Todd, CFO
Brian Smith, President
Don Todd, Sec/Treas
Central Oregon Heating & Cooling (Redmond, OR)